Space work across three core industries
Wealth and investment, protection and insurance, and pensions.
Pensions
We understand the challenges you face
Our clients typically come to us with a broad problem we can help them solve.
- We want to build a new pensions dashboard
- Retirement and transfer journeys cause too much friction
- Members disengage and we don’t know why
- We want real value from AI
- Too much case handling is still manual
- Our member admin platform is slowing us down
- Our project scope keeps moving
- We need proof before we invest
- We need to show members understand their options
- We can’t tell if a solution is working
- Something else
We do insight, strategy and delivery
We help you to:
Insight
- Understand your customers betterKnow what your customers need before you decide what to build.
- Innovate in your industryFind the opportunities your competitors haven’t spotted yet.
Strategy
- Build a product strategyTurn business goals into a clear plan your teams can deliver.
- Validate your product visionTest your idea with real customers before you commit the budget.
Delivery
- Execute this strategyGo from plan to a working product, quickly and without handoffs.
- Test the strategy is workingProve that the investment is paying off.
Insight
Understand your customers better
Know what your customers need before you decide what to build.
Large providers hold lots of data but often have little real insight into why customers act as they do. We find out what customers need and what’s getting in their way, so your decisions rest on evidence, not internal assumptions.
- Why it matters
- Less money spent on the wrong things, and evidence of customer understanding for Consumer Duty.
- Proof
- LBG, Standard Life research
Insight
Innovate in your industry
Find the opportunities your competitors haven’t spotted yet.
Financial services is changing fast, with AI, new entrants and changing customer expectations. We help you spot gaps in the market and turn them into ideas that are worth testing.
- Why it matters
- New revenue streams and keeping your edge over competitors.
Strategy
Build a product strategy
Turn business goals into a clear plan your teams can deliver.
Most organisations have plenty of ideas and limited budget. We connect your business objectives to customer needs, then prioritise what to build first and why.
- Why it matters
- Investment goes where it has the most impact, and teams stay aligned.
- Proof
- The Exeter service design
Strategy
Validate your product vision
Test your idea with real customers before you commit the budget.
Prototype and test with real users early, so you know an idea will work before full investment. It’s far cheaper to change a prototype than a product that’s already live.
- Why it matters
- Lower delivery risk and a stronger business case for sign-off.
- Proof
- Scottish Widows, LBG, Standard Life testing
Delivery
Execute this strategy
Go from plan to a working product, quickly and without handoffs.
Our designers, developers and product owners work alongside your teams to deliver. Strategy and delivery stay connected, so nothing gets lost along the way.
- Why it matters
- Faster time to market and fewer delays in delivery.
- Proof
- Health Shield, designed, built and delivered end to end
Delivery
Test the strategy is working
Prove that the investment is paying off.
Launch isn’t the finish line. We set KPIs up front, then measure, test and refine, so you can show results to the board and the regulator.
- Why it matters
- Proven ROI, ongoing improvement, and outcome monitoring for Consumer Duty.
We’ve solved a similar problem
We live and breathe financial services. Whatever you’re facing, we’ve likely solved something similar before, and we bring that experience to your project from day one.
- Research
- LBG, Standard Life
- Service design
- The Exeter
- Requirements gathering and mapping
- Health Shield
- Product ownership and support
- Health Shield
- Testing and evaluating
- Scottish Widows, LBG, Standard Life
Example: Health Shield
Friction in claims and membership journeys often starts behind the scenes.
We mapped Health Shield’s end-to-end service across claims, membership, benefits, payments and administration, and linked each process to detailed requirements and delivery stories.
We then designed and built the solution, delivering it end to end, with the client and delivery team aligned on scope from day one.
How we work
Whether you need extra capacity alongside your internal team or a team to own the work end to end, we fit around you. Our services cover the whole product lifecycle, from understanding your market and customers to building the right product and improving it after go-live.
Here’s how we can help:
Insight
- Research
- Service mapping
Strategy
- Requirements and business analysis
- Product ownership support
Delivery
- Testing and evaluating
- Product design
How we can help · Insight
Research
We can help you understand what your target users really need before you invest, and offer challenging perspectives with the goal to optimise business performance. Propositions built on assumptions often fail after launch.
Why do this?
- Confidence that a new proposition meets a real, articulated need, reducing the risk of investing in something that misaligns with customer expectation.
- Evidence of customer comprehension and engagement to support the consumer understanding outcome under Consumer Duty.
- Early identification of unmet needs that can become a competitive advantage or a future roadmap item.
How we can help · Insight
Service mapping
We can help you see your whole service end to end, so you know where time, cost and customer effort are lost and what to fix first.
Why do this?
- Evidence for Consumer Duty that the whole service, not just the front end, supports good outcomes and avoids foreseeable harm, including for customers in vulnerable circumstances.
- A shared view of where time, cost and effort are lost, so investment targets the biggest operational inefficiencies first.
- Fewer late surprises in delivery, because system dependencies and team handoffs are known before build begins.
- A baseline for measuring the impact of change, with clear points in the journey to attach KPIs.
How we can help · Strategy
Requirements and business analysis
We can help you turn input from many SMEs into one clear, prioritised set of requirements your delivery team can build from.
Why do this?
- One agreed set of requirements, so delivery starts with fewer gaps, conflicts and late change requests.
- Business rules expressed as user journeys, so compliance, operations and delivery can understand and sign off the same thing.
- Early sight of dependencies and conflicts, protecting timelines and budget.
- A traceable link from regulatory and business rules to the journey, useful for audit and Consumer Duty evidence.
How we can help · Strategy
Product ownership support
We can help you keep delivery focused on customer and commercial value, not just internal objectives.
Why do this?
- Identify and prioritise features with the greatest customer and commercial impact.
- Link business objectives to delivery priorities, to cut the time to launch an MVP.
- KPIs defined up front, so success can be demonstrated after launch and fed into Consumer Duty outcome monitoring.
- More capacity for the client’s own product owner to focus on stakeholders and strategy.
How we can help · Delivery
Testing and evaluating
We can help you prove customers understand and can use your solution before launch, not through complaints afterwards.
Why do this?
- Evidence to support the consumer understanding requirement of Consumer Duty when launching or changing a service.
- Learnings that optimise the feature roadmap by showing which features users value most and where a need is not being met.
- An evaluation of product-market fit that improves the reliability of sales projections.
- Identify opportunities to improve conversion, completion and retention, for example in onboarding or renewal journeys.
How we can help · Delivery
Product design
We can help you deliver complete, build-ready designs, backed by a design system that keeps every product consistent, faster to build and accessible. Designs often reach development incomplete or open to interpretation, so edge cases are found late and teams rebuild the same components.
Why do this?
- Every interaction state and edge case designed up front, so developers build it right first time.
- Complex business requirements turned into clear, tested journeys before development starts.
- One design system of reusable components and patterns, so products are consistent.
- Design and code kept in sync, cutting duplicated effort and speeding up delivery.
- Faster set-up for new products, using financial services patterns we’ve already proven.
Why use us
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We can solve internal capacity issues
Internal teams are typically at full capacity and don’t have the time required to deliver. Space can provide this.
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We complement internal teams
We have a small and efficient team of experienced individuals that complement your team, remotely or on site, adding the skills and capacity you need without slowing a project down.
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We already work in this industry
We’ve worked with insurers, life and pension providers, retail banks and advice firms, including Vitality, Royal London, LV= and The Exeter. We already speak your language.
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We take an idea from concept to fruition
Our team take you from first idea to a working service, with no handoffs in between.
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You will see the results sooner
Every sprint has a cost, but so does waiting. We move quickly so you start seeing value early.
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Accountability
Space take full accountability when delivering a project.
Space have decades of experience solving problems in this space, and we can do the same for you.
Other sectors · Wealth and investment
We understand the challenges you face
Our clients typically come to us with a broad problem we can help them solve.
- We want to build a new wealth portal
- Onboarding and KYC cause too much friction
- Clients move assets away and we don’t know why
- We want real value from AI
- Advisers spend too much time on admin
- Our platform is slowing us down
- Our project scope keeps moving
- We need proof before we invest
- We need to evidence fair value and good outcomes
- We can’t tell if a solution is working
- Something else
Other sectors · Protection and insurance
We understand the challenges you face
Our clients typically come to us with a broad problem we can help them solve.
- We can’t speed up claims when our data lives in too many places
- We want AI to speed up triage, fraud checks and decisions
- Too many claims need manual handling and chasing
- Customers leave at renewal and we don’t know why
- We need proof before we invest in a new portal
- We need to evidence fair claims outcomes, including for vulnerable customers
- We can’t measure claims performance from end to end
- Something else